Frequently Asked Questions
Online Ordering
YOUR ACCOUNT NUMBER FOLLOWED BY YOUR POSTCODE
WE RECOMMEND USING A DESKTOP PC OR LAPTOP WITH CHROME BROWSER. DELETE YOUR HISTORY AND COOKIES IF YOU CANNOT ACCESS THE SYSTEM. PLEASE CONTACT US IF THE PROBLEM PERSISTS
YES, THERE IS A TRACK OPTION IN THE TOP RIGHT HAND CORNER OF THE ONLINE ORDERING SYSTEM
SURVEYING
WE WILL MAKE A DEDUCTION FROM A RECESS MEASUREMENT TO ENSURE THE BLIND WILL FIT WITHIN THE RECESS. WITH A BLIND SIZE MEASUREMENT NO DEDUCTION WILL BE MADE.
THIS ANSWER RELATES TO ALL TYPES OF OUR BLINDS – SELECT YOUR CONTROL SIDE OPTIONS AS YOU FACE THE WINDOW
YES, THESE CAN BE DOWNLOADED FROM THE CLIENT AREA OR OUR CUSTOMER SERVICE TEAM CAN EMAIL THESE TO YOU
WE RECOMMEND TAKING NOTE OF ANY OBSTRUCTIONS SUCH AS WINDOW HANDLES, AIR VENTS AND SKIRTING BOARDS WHEN SURVEYING TO ENSURE YOUR BLINDS DO NOT FOUL
Installing
ALL OF OUR BLINDS ARE SUPPLIED WITH CHILD SAFETY DEVICES AND MANY ARE SAFE BY DESIGN INCLUDING MOTORISED, INTU AND PERFECT FIT
YES, ALL BLINDS WE SUPPLY COME WITH INSTALLATION INSTRUCTIONS
SEE OUR HOW TO VIDEO HERE
SEE OUR HOW TO VIDEO HERE
SEE OUR HOW TO VIDEO HERE
SEE OUR HOW TO VIDEO HERE
SEE OUR HOW TO VIDEO HERE
General
EMAIL CUSTOMERSERVICE@ROL-LITE.CO.UK AND WE WILL BE HAPPY TO HELP. PLEASE PROVIDE AS MUCH INFORMATION AS POSSIBLE INCLUDING IMAGES IF POSSIBLE
EMAILS TECHNICAL@ROL-LITE.CO.UK AND THEY WILL BE HAPPY TO HELP
ROLLER BLINDS
THIS CAN BE USEFUL WHEN YOU WISH TO ENSURE THE GLAZED AREA IS COVERED WHEN INSTALLING YOUR BLINDS. FOR EXAMPLE IF USING ROLMAX MINI SYSTEM ON FRENCH DOORS YOU MAY WISH THE FABRIC TO OVERLAP THE GLAZING BY 10MM EACH SIDE FOR PRIVACY. YOU MAY ALSO WISH TO PROVIDE A FABRIC WIDTH WHEN DROPPING A BLIND BETWEEN SKIRTING BOARDS
UPTO 3M2 DEPENDANT ON FABRIC WEIGHT. WE RECOMMEND LIGHTWEIGHT, THINNER FABRICS LIKE CARNIVAL FOR LONGER DROPS
YES, ROLLER BLINDS CAN BE FITTED FOR A DOOR AND WE RECOMMEND THE ROLMAX MINI SYSTEM FOR THIS USE
THEY ARE RELATIVELY LOW MAINTENANCE, HOWEVER YOU CAN DUST YOUR ROLLER BLINDS EASILY AND WIPE MOST FABRICS WITH A SLIGHTLY DAMP CLOTH ONCE IN A WHILE TO KEEP THEM LOOKING NEW AND FRESH.
IT MAY BE POSSIBLE – YOU WILL NEED TO EMAIL US WITH THE DIMENSIONS, BLIND TYPE AND THE FABRIC CHOICE AND WE WILL TRY TO HELP
MOTORISED ROLLER BLINDS
SEE OUR HOW TO VIDEO HERE. RUN THE MOTOR TO ITS CURRENT UPPER LIMIT AND LET IT STOP. PRESS UP AND DOWN TOGETHER UNTIL THE MOTOR JOGS. RUN THE BLIND TO THE NEW DESIRED UPPER LIMIT. PRESS AND HOLD THE MY BUTTON UNTIL THE MOTOR JOGS. DONE.
SEE OUR HOW TO VIDEO HERE. RUN THE MOTOR TO ITS CURRENT BOTTOM LIMIT AND LET IT STOP. PRESS UP AND DOWN TOGETHER UNTIL THE MOTOR JOGS. RUN THE BLIND TO THE NEW DESIRED BOTTOM LIMIT. PRESS AND HOLD THE MY BUTTON UNTIL THE MOTOR JOGS. DONE.
SELECT DESIRED CHANNEL TO COPY ON YOUR HANDSET. PRESS AND HOLD THE PROGRAMMING BUTTON ON THE BACK OF THE HANDSET UNTIL THE BLIND JOGS. SELECT THE CHANNEL YOU WISH TO COPY TO. QUICK PRESS THE PROGRAMMING BUTTON ON THE BACK OF THE HANDSET AND THE BLIND SHOULD JOG. DONE
VIDEO TUTORIALS CAN BE VIEWED VIA https://www.youtube.com/user/SomfyUK/videos
MIRAGE BLINDS
POSITION YOUR CLEAT AND MARK THE WALL WHERE HOLE IS TO GO WITH A PENCIL. DRILL A 4MM HOLE (YELLOW PLUG) OR 5.5MM HOLE (RED PLUG). INSERT PLUG AND SCREW IN THE SAFETY DEVICE
ALTHOUGH WE SUPPLY BLACKOUT MIRAGE FABRICS YOU WILL EXPERIENCE SOME LIGHT BLEED THROUGH THE SIDES OF THE FABRIC AND IN BETWEEN PANELS OF FABRIC
WOOD VENETIAN BLINDS
SEE OUR HOW TO VIDEO HERE
BOX BRACKETS ARE SUPPLIED AS STANDARD WITH ALL APART FROM OAK WOOD WHICH HAVE SWIVEL TYPE. SWIVEL BRACKETS CAN BE REQUESTED WITH ALL RANGES. SWIVEL EXTENSION BRACKETS ARE ALSO AVAILABLE WITH ADDITIONAL COST AS PRICE LIST APPLICABLE
VERTICAL BLINDS
WHAT ARE THE CONTROL OPTIONS FOR VERTICAL BLINDS?
WE HAVE 89MM AND 127MM OPTIONS AVAILABLE ALTHOUGH NOT ALL FABRICS ARE AVAILABLE IN 127MM. PLEASE SEE FABRIC LABEL OR PRICE LIST
PULL THE CHAIN OR TWIST THE WAND UNTIL THE LOUVERS STOP MOVING. WHEN YOU FEEL THE LOUVERS STOP GIVE THE CHAIN A FIRM, STEADY PULL (OR TWIST THE WAND FIRMLY) AND YOU SHOULD HEAR A GRINDING NOISE MEANING THE TRUCKS ARE REALIGNING
PLEATED BLINDS
THEY CAN BE CORD CONTROLLED, TENSIONED, MOTORISED OR INSTALLED WITHIN AN INTU OR PERFECT FIT SYSTEM
A. PLEATED BLINDS CAN BE MADE TO ALMOST FULLY COVER AN OPENING AS THE MECHANISM IS BUILT INTO THE HEADRAIL. AS LITTLE AS A 2/3MM GAP DOWN EACH SIDE OF THE BLIND CAN BE ACHIEVED IF THE RECESS IS SQUARE
PERFECT FIT
YES, IN MOST INSTANCES THEY WILL WORK FINE. THE FRAME SITS ABOUT 1CM PROUD OF THE DOOR AND SO PLEASE INFORM THE END USER TO TAKE CARE WHEN FOLDING THE DOORS BACK SO AS NOT TO DAMAGE THE FRAME. A NEW FOLD DOWN HANDLE FOR PLEATED IS AVAILABLE
THE PERFECT FIT FRAME SITS ABOUT 1CM PROUD OF THE DOOR AND SO THERE MUST BE ENOUGH ROOM FOR THE DOORS TO PASS, WHICH IS NOT OFTEN THE CASE
YES THEY ARE PERFECT FOR THESE DOORS
THEY ARE NOT IDEAL AS THE BRACKETS REQUIRE A RUBBER BEAD. THE FRAMES HOWEVER CAN BE SCREWED TO THE FRAME USING THE SAME BRACKET HOLES
IF FITTED CORRECTLY THEY DO NOT DAMAGE THE WINDOW FRAMES OR VOID WINDOW WARRANTIES. THE BRACKETS SLOT BEHIND THE RUBBER SEAL ON THE WINDOW, WHICH MEANS THERE IS NO DAMAGE TO THE FRAME
AS LONG AS THERE IS A RUBBER SEAL AND THE BEAD DEPTH IS BETWEEN 18 & 38MM. WATCH OUT FOR OBSTRUCTIONS SUCH AS WINDOW HANDLES AND AIR VENTS
YES, AS NO DRILLINHG INVOLVED AND THEY LEAVE WINDOW LEDGES FREE FOR ORNAMENTS. WE HAVE ESPECIALLY COATED PLEATED FABRICS TO HELP DEAL WITH THE HEAT
WHITE, BROWN, SILVER, ANTHRACITE, MAHOGANY & GOLDEN OAK
INTU BLINDS
SEE OUR HOW TO VIDEO HERE
SEE OUR HOW TO VIDEO HERE
SENSES ROLLER BLINDS
FULLY RAISE THE BLIND. GRIP THE FABRIC & THE FASCIA AND TILT THEM SLIGHTLY DOWNWARDS AND PULL TOWARDS YOU TO RELEASE FROM THE BRACKETS.
INSERT A FLAT HEAD SCREW DRIVER IN BETWEEN THE BRACKET AND THE END CAP. PULL THE FASCIA TOWARDS YOU TO RELEASE