faq's

browse our commonly asked questions 

 

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Eugene Ionesco

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ONLINE ORDERING

 

Q. WHAT ARE MY LOGIN DETAILS?

A. YOUR ACCOUNT NUMBER FOLLOWED BY YOUR POSTCODE

 

Q. I AM SEEING AN ERROR SCREEN WHEN TRYING TO USE THE ONLINE SYSTEM

A. WE RECOMMEND USING A DESKTOP PC OR LAPTOP WITH CHROME BROWSER.  DELETE YOUR HISTORY AND COOKIES IF YOU CANNOT ACCESS THE SYSTEM

 

Q. CAN I TRACK MY ORDER?

A. YES, THERE IS A TRACK OPTION IN THE TOP RIGHT HAND CORNER OF THE ONLINE ORDERING SYSTEM

 

 

GENERAL

 

Q. WHAT IS THE DIFFERENCE BETWEEN RECESS AND BLIND SIZE MEASUREMENTS?

A. WE WILL MAKE A DEDUCTION FROM A RECESS MEASUREMENT TO ENSURE THE BLIND WILL FIT WITHIN THE RECESS.  WITH A BLIND SIZE MEASUREMENT NO DEDUCTION WILL BE MADE.

 

Q. ARE FITTING INSTRUCTIONS PROVIDED WITH MY ORDER

A. YES, ALL BLINDS WE SUPPLY COME WITH INSTALLATION INSTRUCTIONS

 

Q. CAN YOU SUPPLY A BLIND THAT IS OUTSIDE YOUR MAXIMUM WIDTH?

A. IT MAY BE POSSIBLE - YOU WILL NEED TO EMAIL US WITH THE DIMENSIONS, BLIND TYPE AND THE FABRIC CHOICE AND WE WILL TRY TO HELP 

 

Q. WHICH BLIND WILL OFFER THE BEST PRIVACY OPTIONS?

A. VERTICAL AND VENETIAN BLINDS GIVE THE MOST VERSATILE OPTION, AS YOU CAN TILT THE HORIZONTAL SLATS IF VENETIANS OR IF VERTICALS THE SLATS CAN ROTATE VERTICALLY FRONT TO BACK TO GIVE EITHER TOTAL PRIVACY OR OBSCURE THE VIEW AT AN ANGLE.

 

Q. CAN YOU SUPPLY A COMPLETE BLACKOUT SOLUTION?

A. NOT CURRENTLY AS MOST PRODUCTS HAVE SOME LIGHT SEEPAGE 

 

Q. ARE ANY BLINDS GOOD AT KEEPING HEAT OUT IN SUMMER?

A. ALL BLINDS CAN BLOCK THE GLARE FROM THE SUN AND REDUCE HEAT LEVELS IN A ROOM SOMEWHAT BUT BLINDS WITH A THERMAL LINING AND SPC OR ESP BACKINGS ARE ESPECIALLY GOOD AT THIS. OUR HIVE PLEATED BLINDS PROVIDE THE BEST RESULTS

 

Q. CONTROL OPTIONS, DO YOU TAKE CONTROL SIDE AS FACING THE WINDOW OR WITH YOUR BACK TO THE WINDOW?

A. THIS ANSWER RELATES TO ALL TYPES OF OUR BLINDS - SELECT YOUR CONTROL SIDE OPTIONS AS YOU FACE THE WINDOW.

 

Q. WHAT ARE THE BEST BLINDS FOR MY CONSERVATORY?

A. ROLLER, VERTICAL BLINDS AND PLEATED BLINDS ARE ALL GREAT FOR THE SIDE WINDOWS. FOR UPVC CONSERVATORIES THEN YOU MIGHT WANT OUR INTU OR PERFECT FIT BLINDS. THESE CLIP INTO THE WINDOW FRAME AND SO THERE IS NO DRILLING INVOLVED OR CHANCE OF RUINING YOUR SEALED UNITS.

 

Q. ARE ANY FABRICS WASHABLE?

A. SOME VERTICAL AND ROLLER FABRICS ARE WASHABLE AT A LOW TEMPERATURE ALTHOUGH WE DO NOT RECOMEND THIS.

 

Q. WHAT PRODUCTS ARE SUITABLE FOR A CHILD'S BEDROOM?

A. MOTORISED, GLIIDE SPRING ROLLER, WAND CONTROL VERTICAL, PERFECT FIT & INTU ARE ALL  CHILD SAFE OPTIONS. YOU MAY WISH TO SELECT A BLACKOUT FABRIC

 

Q. DO CHILD SAFETY DEVICES COME WITH YOUR BLINDS?

A. ALL OF OUR BLINDS ARE SUPPLIED WITH CHILD SAFETY DEVICES AND MANY ARE SAFE BY DESIGN INCLUDING MOTORISED, INTU AND PERFECT FIT 

 

 

ROLLER BLINDS

 

Q. WHY IS PROVIDING A FABRIC WIDTH SOMETIMES USEFUL?

A. THIS CAN BE USEFUL WHEN YOU WISH TO ENSURE THE GLAZED AREA IS COVERED WHEN INSTALLING YOUR BLINDS. FOR EXAMPLE IF USING ROLMAX MINI SYSTEM ON FRENCH DOORS YOU MAY WISH THE FABRIC TO OVERLAP THE GLAZING BY 10MM EACH SIDE FOR PRIVACY. YOU MAY ALSO WISH TO PROVIDE A FABRIC WIDTH WHEN DROPPING A BLIND BETWEEN SKIRTING BOARDS

 

Q. WHAT IS THE MAX SIZE FOR A ROLMAX MINI BLIND?

A. UPTO 3M2 DEPENDANT ON FABRIC WEIGHT. WE RECOMMEND LIGHTWEIGHT, THINNER FABRICS LIKE CARNIVAL FOR LONGER DROPS

 

WHAT SIZE CAN ROLLER BLINDS BE?

ROLLER BLINDS CAN BE MADE TO FIT MOST WIDTH AND DEPTH WINDOWS OR DOORS. ROLLER BLIND SIZES TEND TO BE DETERMINED BY THE FABRIC WIDTH WITH SOME BEING AVAILABLE UP TO 3000MM WIDE. TURNING FABRICS CAN CAUSE THE EDGES TO CURL

 

SHOULD ROLLER BLINDS REST ON A WINDOW SILL?

BLINDS LOOK AND WORK BEST WHEN THEY ARE CLOSED RESTING ON A WINDOW SILL. IF THERE ISN’T A WINDOW SILL THEN YOU SHOULD MEASURE THE LENGTH TO THE POINT WHERE YOU WANT THE BLINDS TO REACH TO ACHIEVE THE LOOK YOU WANT. 

 

WHAT SORT OF WINDOWS CAN ROLLER BLINDS BE FITTED IN?

ROLLER BLINDS CAN FIT IN MOST TYPES OF WINDOWS AND DOORS. BE AWARE OF THE GAPS DOWN THE SIDES OF ROLLER BLINDS ESPECIALLY WHEN INSTALLING IN BAY WINDOWS

 

CAN YOU HAVE BLACKOUT ROLLER BLINDS?

YES, BLACKOUT ROLLER BLINDS ARE REALLY POPULAR AND A GREAT OPTION IN BEDROOMS IF YOU HAVE CHILDREN OR IF YOU WORK NIGHTS AND NEED TO SLEEP WELL DURING THE DAY.

 

WHAT ROOMS DO ROLLER BLINDS SUIT?

ROLLER BLINDS ARE GREAT FOR BEDROOMS WHEN USED WITH A BLACKOUT FABRIC. GOOD FOR KITCHENS AND BATHROOMS AS THEY ARE EASY TO KEEP CLEAN WITH ULTRAFRESH COATED OR PVC FABRICS. ALSO SUITABLE FOR LIVING AREAS FOR A CONTEMPORARY LOOK OFFERING YOU PRIVACY WHEN YOU WANT IT.

 

CAN ROLLER BLINDS BE FITTED FOR A DOOR?

YES, ROLLER BLINDS CAN BE FITTED FOR A DOOR AND WE RECOMMEND THE ROLMAX MINI SYSTEM FOR THIS USE

 

WILL ROLLER BLINDS KEEP A ROOM WARM?

ROLLER BLINDS CAN KEEP A ROOM WARMER THAN IF THEY WEREN’T THERE, HOWEVER THEY WON’T INSULATE YOUR ROOM AS MUCH AS HIVE PLEATED BLINDS WOULD

 

CAN ROLLER BLINDS BE USED IN AN OFFICE?

ROLLER BLINDS ARE A GREAT CHOICE FOR AN OFFICE AS THEY ARE EASY TO KEEP CLEAN, OPEN, SHUT, THEY OFFER A MINIMAL LOOK AND REDUCE THE SUNLIGHT ENTERING THE ROOM, THEREFORE, REDUCING THE GLARE ON SCREENS IN THE DAY.

 

DO ROLLER BLINDS NEED TO BE MAINTAINED AND LOOKED AFTER?

THEY ARE RELATIVELY LOW MAINTENANCE, HOWEVER YOU CAN DUST YOUR ROLLER BLINDS EASILY AND WIPE MOST FABRICS WITH A SLIGHTLY DAMP CLOTH ONCE IN A WHILE TO KEEP THEM LOOKING NEW AND FRESH.

 

 

VERTICAL BLINDS

 

Q. WHAT ARE THE CONTROL OPTIONS FOR VERTICAL BLINDS?

A. WE HAVE WAND, CORD / CHAIN & MOTORISED OPTIONS AVAILABLE

 

Q. WHAT ARE THE LOUVER SIZE OPTIONS?

A. WE HAVE 89MM AND 127MM OPTIONS AVAILABLE ALTHOUGH NOT ALL FABRICS ARE AVAILABLE IN 127MM. PLEASE SEE FABRIC LABEL OR PRICE LIST

 

 

WOOD BLINDS

 

Q. ARE SAME SIDE CONTROLS AVAILABLE?

A. YES, WITH ESSENTIALS BASSWOOD, TIMBERLUX & OAKWOOD. NO, WITH FAUX WOOD BLINDS

 

Q. HOW WIDE CAN YOU MAKE A WOOD BLIND?

A. FAUX WOOD UPTO 2600MM, BASSWOOD UPTO 2400MM, TIMBERLUX UPTO 2896MM & OAKWOOD UPTO 2400MM

 

Q. I HAVE TWO WOODEN BLINDS AND THEY LOOK DIFFERENT TO ONE ANOTHER?

A. EACH PIECE OF BASS AND OAK WOOD IS UNIQUE WITH SLIGHT DIFFERENCES IN GRAIN. FAUX WOOD CAN PROVIDE A MORE UNIFORM LOOK.

 

Q. WHAT ARE YOUR WOOD BLINDS MADE FROM?

A. WE HAVE MAN MADE FAUX WOOD, BASS WOOD AND REAL OAK WOOD BLINDS TO CHOOSE FROM

 

 

PLEATED BLINDS

 

Q. HOW DO PLEATED BLINDS OPERATE?

A. THEY CAN BE CORD CONTROLLED, TENSIONED, MOTORISED OR INSTALLED WITHIN AN INTU OR PERFECT FIT SYSTEM

 

Q. ARE THE FABRICS THERMALLY EFFICIENT?

A. HIVE PLEATED FABRICS ARE THE MOST THERMALLY EFFICIENT BLINDS AS A POCKET OF AIR IS TRAPPED BETWEEN THE LAYERS OF FABRIC PROVIDING A HIGH LEVEL OF INSULATION

 

Q. HOW BIG ARE THE GAPS DOWN THE SIDE OF A PLEATED BLIND?

A. PLEATED BLINDS CAN BE MADE TO ALMOST FULLY COVER AN OPENING AS THE MECHANISM IS BUILT INTO THE HEADRAIL. AS LITTLE AS A 2/3MM GAP DOWN EACH SIDE OF THE BLIND CAN BE ACHIEVED IF THE RECESS IS SQUARE

 

PERFECT FIT

 

Q. ARE PERFECT FIT BLINDS SUITABLE FOR BIFOLD DOORS?

YES, IN MOST INSTANCES THEY WILL WORK FINE. THE FRAME SITS ABOUT 1CM PROUD OF THE DOOR AND SO PLEASE INFORM THE END USER TO TAKE CARE WHEN FOLDING THE DOORS BACK SO AS NOT TO DAMAGE THE FRAME 

 

Q. ARE PERFECT FIT BLINDS SUITABLE FOR SLIDING DOORS?

THE PERFECT FIT FRAME SITS ABOUT 1CM PROUD OF THE DOOR AND SO THERE MUST BE ENOUGH ROOM FOR THE DOORS TO PASS, WHICH IS NOT OFTEN THE CASE

 

Q. ARE PERFECT FIT BLINDS SUITABLE FOR FRENCH DOORS?

YES THEY ARE PERFECT FOR THESE DOORS

 

Q. CAN THEY BE FITTED TO WOODEN WINDOWS?

THEY ARE NOT IDEAL AS THE BRACKETS REQUIRE A RUBBER BEAD. THE FRAMES HOWEVER CAN BE SCREWED TO THE FRAME USING THE SAME BRACKET HOLES.

 

Q. DO THEY CAUSE DAMAGE TO THE WINDOW FRAMES?

IF FITTED CORRECTLY THEY DO NOT DAMAGE THE WINDOW FRAMES OR VOID WINDOW WARRANTIES. THE BRACKETS SLOT BEHIND THE RUBBER SEAL ON THE WINDOW, WHICH MEANS THERE IS NO DAMAGE TO THE FRAME.

 

Q. DO PERFECT FIT BLINDS FIT ALL WINDOWS?

AS LONG AS THERE IS A RUBBER SEAL AND THE BEAD DEPTH IS BETWEEN 18 & 38MM. WATCH OUT FOR OBSTRUCTIONS SUCH AS WINDOW HANDLES AND AIR VENTS.

  

Q. ARE PERFECT FIT BLINDS SUITABLE FOR A CONSERVATORY?

YES, AS NO DRILLINHG INVOLVED AND THEY LEAVE WINDOW LEDGES FREE FOR ORNAMENTS.  WE HAVE ESPECIALLY COATED PLEATED FABRICS TO HELP DEAL WITH THE HEAT

 

Q. WHAT FRAME COLOURS ARE AVAILABLE?

WHITE, BROWN, SILVER, ANTHRACITE, MAHOGANY & GOLDEN OAK.

 

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